Refund Policy

01

Our Refund Promise

  • We want you to feel confident when trying Pyxa.ai.
  • If Pyxa.ai is not the right fit for you, you can request a refund within 7 days of purchase.
  • Our friendly support team will review your request and help you as quickly and fairly as possible.
02

7 Day Money Back Guarantee

Pyxa.ai offers a simple 7 day refund window. To request a refund, please contact our support team within 7 days from the date of your purchase.

 
We do not want the refund process to feel complicated. If you are having an issue, our team may first try to help you fix it, guide you to the right tool, or explain the best workflow. If you still prefer a refund and the request is within the 7 day window, we will review it under this policy.
03

How to Request a Refund

To request a refund, please contact Pyxa.ai support through the official support channel. Please include:

 
  • Your account email
  • Your order email if different
  • Your receipt or payment screenshot if available
  • A short note explaining the reason for the request
  • This helps our team find your order quickly and process your request faster
04

Refund Processing Time

Once a refund is approved, we usually process it within 24 hours.

After processing, your bank, card provider, or payment provider may take 2 to 5 business days to show the refund in your account.

In some cases, payment providers may take longer, but we will do our best to help if you need confirmation.

 
05

Before Requesting a Refund

Pyxa.ai includes many tools, models, and workflows. Sometimes an issue happens simply because the wrong tool, setting, model, or prompt was used.

Before requesting a refund, you are welcome to contact our support team for help. We can guide you, check your account, explain credits, recommend the right feature, and help you get better results.

Our goal is always to help users get real value from Pyxa.ai.

 
06

When Refunds May Not Apply

We try to be fair and helpful with refund requests. However, refunds may not apply in the following cases:

  • The request is made after the 7 day refund period.
  • A digital product, download, template, prompt pack, training material, or similar item has already been accessed or downloaded.
  • The purchase was connected to fraud, misuse, account abuse, or a payment dispute.
  • The account was used for illegal, harmful, or abusive activity.
  • A bank, card, or payment provider dispute is already open for the same payment.

If any of these situations apply, our support team will still review the case and explain the available options.

 
07

Payment Disputes and Chargebacks

  • If you open a dispute or chargeback with your bank or payment provider, the refund process may be paused while the payment provider reviews the case.
  • To resolve issues faster, we recommend contacting Pyxa.ai support first. Our team can usually review the issue and help much more quickly.
08

AI Results and Support Help

AI results can vary depending on prompts, selected model, settings, input quality, and the type of output requested.

If you are not getting the results you expected, please contact support. Our team can help you choose the right model, improve your prompts, understand your credits, or use the correct workflow.

We want users to feel supported, not stuck.

 
09

Plan Changes or Account Issues

If you purchased the wrong plan, used the wrong email, bought an add on by mistake, or cannot access your account, please contact support before requesting a refund.

In many cases, our team can fix the issue manually, move access to the correct account, explain the plan, or help you choose the better option.

 
10

Friendly Resolution First

We care about user experience and long term trust. If something does not work as expected, please give our support team a chance to help. We aim to respond professionally, fairly, and with practical solutions.

Most account, access, credit, and workflow issues can be resolved quickly.

 
11

Changes to This Refund Policy

We may update this Refund Policy from time to time. The latest version will always be available on this page.

 
12

Contact

For refund requests or support help, please contact Pyxa.ai support through the official support channel available on our website or inside your account.

Our official support channels are:

  • Support ticketing system accessible from the platform.
  •     Support email:support@pyxa.ai